We’re so confident in our quality that we guarantee that your shed will have a life of 20 years from the date of installation.
To be clear, COLORBOND® & COLORCOTE® steel will inevitably weather, chalk and fade over time as a result of normal wear and tear. This is not covered by warranty, as it’s within the nature of the product.
To match our lifetime warranty criteria:
- The consumer must contact us in writing, setting out the nature of the defect or damage in the goods. Proof of purchase must be retained and presented for any claims.
- The product must be installed in accordance with our published fixing recommendations, current at the time of installation. Basically, your shed will stand a better chance against the elements if it’s been properly anchored – that's why we’re always on about our concrete fixings!
- Installation of the product must be greater than one kilometre from marine or industrial environments.
To review all of our criteria, please request a warranty form here.
Damage to the sheeting which may render the warranty void include:
- Mechanical, chemical, corrosion or other damage sustained during transport handling, storage, erection or subsequent to erection.
- Attack from chemical agents, fumes, liquids (including weedkillers) or solids other than direct rain falling onto the product under warranty.
- Contact with concrete, mortar, bitumen, soils, ashes, fertilisers or other moisture retaining substances.
What you may be entitled to:
Under this warranty, we are liable for:
- The cost of replacing the product
- The cost of obtaining equivalent product
- The cost of having the product repaired
Any site visit is at our discretion. We must also be allowed the ability to attend the site and inspect the shed prior to providing a remedy – just to be on the safe side.
Request the full warranty statement to start the process by contacting our customer service team here.
